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677 Bloor St West

Hours of Operation

Sunday10am - 10pm

Monday10am - 11pm

Tuesday6am - 11pm

Wednesday10am - 11pm

Thursday6am - 11pm

Friday10am - 11pm

Saturday10am - 10pm

Privacy Policy

Basecamp Privacy Policy

Last Modified Feb 6, 2020

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Please note that participation in the Basecamp Sites is primarily a public activity and much of the information you post to any Basecamp Sites (whether directly through our site or via links with other social networking websites) is instantly publicly viewable. Therefore, you should not submit information that you consider confidential. We maintain the privacy of your email address and password submitted to us in the registration process (unless you enter such information as your username or in the text of your entries to user areas), but other information you provide should be considered nonconfidential and available for viewing by others.

Also, please note that information provided through facebook or other social networks, or for publication on fan pages, mobile apps or websites may be subject to different privacy policies which may vary materially from these terms applying to our web sites.

The Information We Collect

Any information gathered by us is used to customize the experience for you the user, and is not shared or sold to any third parties, except as expressly provided for in this Privacy Policy and our Terms of Service. However, we may in the future provide customized or targeted advertisements to you based upon your data (including usage statistics and characteristics), in which case we may allow third party applications to access such data for the purpose of customizing messages or advertising for you.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from Basecamp sites. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe, and member management software, Rock Gym Pro, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Tracking Technologies

Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics to allow tracking technologies and remarketing services on Basecamp sites through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site , determine the popularity of certain content and better understand online activity. By accessing Basecamp sites, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Our Commitment to Data Security

To prevent unauthorized access and maintain data accuracy, we use industry standard methods to safeguard and secure the information we collect online, although you recognize that data transmitted online or stored in a facility to which online access is provided cannot be made to be 100% secure. We believe in protecting your information just as we would want our information protected.

In the event that personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised as may be required by applicable law.

Please note that information you enter for your user profile or in your posts may be accessed and viewed publicly and therefore you should not post information that you consider confidential or that you do not want distributed publicly. Although in some areas you will have the ability to edit or delete information, please note that even this information may have been cached on servers, cut and pasted or otherwise incorporated into other posts or for other uses, and so once information is posted you should consider that it may be publicly available perpetually, and in different locations and/or media than your original submission.

Child Protection

We do not offer services to, or target, persons under the age of 13. In compliance with the Children’s Online Privacy Protection Act, we will purge any information we receive from people we believe to be children under 13 from our database and cancel the corresponding accounts.

How You Can Access or Correct Your Information

You can access your personally identifiable information that we collect online and maintain by logging in and “Editing” your account. Your password is needed to edit this information, even if you are already logged in. We use this procedure to better safeguard your information. You may not be able to edit or delete past entries and information collected regarding past updates.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. The main form of identity management is your email address. Please always use a valid and up-to-date email address.

Use of User Information

Information you provide to us about yourself, or that we collect and infer based upon your entries and posts to a Basecamp Site may be used to improve your user experience, provide or suggest targeted services and to allow third party advertises and messaging to be tailored or targeted. We may use or provide to third parties aggregated data entered by users or inferred from usage. We may collect IP addresses and cookies for the primary purpose of assisting with ease of use by you. However, except as legally required, we will not sell or provide your email address, IP address, cookies, address or phone number to third parties for advertising or other purposes. In the future we may provide third parties with the ability to provide customizable or targeted advertising or messages and in such cases we may allow third party applications to access your user data in determining the messaging or advertising applicable to you.

Compliance

Access to your Personal Information.

You have a right to access, modify, correct and request that Basecamp internally delete any Personal Information provided to or obtained by Basecamp. If you update, modify or correct any Personal Information, we may keep copies of your Personal Information prior to such update, modification or correction for uses provided for in this Policy. You may update, modify or correct your Personal Information via your account Preferences. Alternatively, you may contact info@basecampclimbing.ca for updates, modifications and corrections to your Personal Information, or to request access to your Personal Information.

Retention Of Your Personal Information.

You may request internal deletion of your Personal Information at any time by contacting Basecamp in the manner provided on Basecamp. Basecamp will endeavor to respond to your request in a timely manner. Please note, however that Personal Information you have published on Facebook or other social channels may remain available even if you request that such information be internally deleted by Basecamp. Once a request to delete a Basecamp user’s Personal Information is received, it will be removed from our servers within 60 days. You may contact info@basecampclimbing.ca to delete your account.
Protection of Your Personal Information.

Any Personal Information that you provide to Basecamp will be protected in a commercially reasonable manner.

Notice of Breach of Security.

In the event of a security breach that affects you Basecamp will notify you as soon as possible on both the nature of the breach and the actions taken to address it.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us email at info@basecampclimbing.ca.